All orders less than 250 pounds are shipped via UPS.
Give complete descriptions and exact quantities. Please include your complete shipping address and daytime phone number(s). Due to the high cost of labor, all orders under $20.00, exclusive of shipping charges, are subject to a $5.00 handling fee.
Orders from schools and government agencies will be accepted on a net 30-day basis when received on formal purchase orders. These items will be shipped prepaid and charges will be included on invoice.
Packages are sent UPS ground unless otherwise requested and the standard transit time for Texas is 1-2 days depending on location.
In order to calculate shipping please use our standard box dimensions of 13” x 13” x 13”. Glazes, clay and dry materials are sold by weight and can be calculated according to quantity you are purchasing. UPS characterizes a residential delivery according to how the address is zoned not by presence of a business on the premises.
The following link is for estimating UPS shipping costs: http://wwwapps.ups.com/QCCWebApp/request?loc=en_US
*Most raw materials and clay are “dirt” cheap but are very heavy. The UPS shipping estimator will help determine if the shipping will cost more than the materials.
Items requiring special packaging such as kiln shelves will be assessed an additional $10.00 or 10% (the greater of the two).
Rush orders:
Rush orders will have an additional charge of $20.00. In most cases, they will ship the same day if received before 11:00 AM or next day if received after 11:00 AM. All rush orders are pending availability of merchandise ordered.
It is a company policy NOT to make COD shipments for any reason. Visa and MasterCard are accepted when placing phone orders.
Sales tax of 8.25 % will be added, unless a valid tax certificate accompanies the order or we have a current one on file. The following are links to the state comptroller where you can complete the form and fax it to Armadillo Clay @ 512-385-1152.
http://www.window.state.tx.us/taxinfo/taxforms/01-3391.pdf
http://www.window.state.tx.us/taxinfo/taxforms/01-3392.pdf
In the Event of Damage:
Armadillo Clay does NOT ship damaged goods. When your order leaves our warehouse there will be no broken bags, no crushed boxes or drums, no leaking containers, and everything will be packaged as carefully as possible to get it to you in the proper condition. All orders will ship complete. PLEASE inspect your order when it arrives and make any damage notations with the UPS driver. Notify UPS regarding the damage in order to begin the claims process. UPS does have deadlines for filing claims and you must contact them within a timely manner. YOU MUST NOTIFY US WITHIN 3 DAYS, for us to consider responsibility for the missing items.
*Returns are not accepted unless approved by a manager.